Reservation policy

Reservation policy

Our rates vary by season and apartment. We offer discounts for longer stays, so please enquire our reservation policy via email about your specific dates and questions.

We can send you an invoice to pay securely online. We also accept reservations by check to our US address, Paypal or through direct deposit to our Guatemalan bank account. For a reservation we require a payment in full. It is upon receipt of your payment that your booking is confirmed.

For short term rentals (daily rate): full refund if you cancel your stay one month prior to arrival, (minus the first night that will be charged nonetheless). For long term rentals (weekly/monthly rate): full refund if you cancel your stay one month prior to arrival, (minus $100 for administrative fees). If you cancel less than one month prior to your stay there is no refund. Should you interrupt your stay, and if the owner’s responsibility is not implicated, there will be no reimbursement.

The rental begins from 3pm and ends before 11am on the dates defined in the rental contract, unless hotel management approves earlier arrival or later departure. If you will be arriving before check-in or leaving after check-out, we have a safe place to store your luggage.

Monthly rentals include weekly maid service, in which we will change your sheets and towels. Additional clean up can be provided for a fee of $15. Change of towels is $10.

Rental conditions

1. The rental contract

– Following confirmation of your personal and rental details, we will send you an e-mail containing your rental contract and all the necessary information for you to pay for your apartment.
– We ask you to conserve a copy of this document.
– By paying for your apartment, you automatically accept the general rental conditions.
– It is upon receipt of your payment that your booking is confirmed.
– The determined duration of the stay is defined in the rental contract.
– The renter can under no circumstances exercises the right to remain on the premises at the end of the stay.
– The renter shall in no way use it to carry out any activity of a commercial or professional nature.
– In all cases, the person designated on the rental contract will accept the general rental conditions on the part of all renters and will therefore be held responsible for any damage or loss incurred by them or by visitors to the apartment during your rental.

2. Rental payment

Payment instructions are sent together with the rental contract. It is on reception of your payment that your reservation is definitively confirmed.

3. Your stay

– The rental begins from 3pm and ends before 11am on the dates defined in the rental contract, unless hotel management approves earlier arrival or later departure. If you will be arriving before check-in or leaving after check-out, we have a safe place to store your luggage.
– The apartment cannot be occupied by more than the number of people stated on the booking agreement, unless specific agreement is made.
– Pets are not permitted.
– Apartments are non-smoking.
– Our rentals are situated in a residential space, therefore we ask our clients to respect their neighbors by not making excessive noise, especially early in the morning and late at night, both in the apartment and communal areas.
– We ask you to send your arrival details as soon as possible, so that we can organize your check-in.

4. Security deposit

– The amount of the security deposit generally depends on your length of stay.
– Any damage or loss that occurs to the apartment or its contents during your stay will be debited from the security deposit or replacement receipts will be provided for repair of damaged/missing items or for supplementary cleaning. If there is no damage or loss, your security deposit will be reimbursed in full.

5. Cancellation:

For short term rentals (daily rate): full refund if you cancel your stay one month prior to arrival, (minus the first night that will be charged nonetheless).
For long term rentals (weekly/monthly rate): full refund if you cancel your stay one month prior to arrival, (minus $100 for administrative fees).
If you cancel less than one month prior to your stay there is no refund. Should you interrupt your stay, and if the owner’s responsibility is not implicated, there will be no reimbursement. 

6. The rental price includes

– Water and purified drinking water
– Electricity and gas
– Gas for cooking will need to be purchased after you finish the tank provided.
– Bed linen and towels.

7. Maid Service

Monthly rentals include weekly maid service, in which we will change your sheets and towels. Additional clean up can be provided for a fee of $15. Change of towels is $10.

8. Obligations of the renter

– The renter agrees to take the rented premises as they find them on arrival.
– Furniture and moveable objects must only sustain depreciation from the normal use for which they are designed. Those that are, on expiration of this agreement, missing or made unusable for a reason other than normal use, must be paid for or replaced by the renter with the consent of the hotel management. If appropriate, the following will be retained:
A) the value of broken or cracked objects;
B) the cost of washing or cleaning rugs, blankets, mattresses, bedding, etc., that have been stained.
– The renter agrees to use furniture and fittings in the rented property for their intended use and in the place they are located. He formally agrees to refrain from moving them outside the rented premises.
– The renter agrees to refrain from disposing of objects likely to obstruct drainage (washbasin, bathtub, bidet, sink, toilet, etc) in default of which he will be liable to pay the costs occasioned to restore them to service.
– The renter may not, UNDER ANY CIRCUMSTANCES sub-rent or transfer his rights under this agreement without the express consent of hotel management, and he must occupy the rented premises for residential purposes.
– The renter must allow urgent works to be carried out in the rented premises necessary to maintain them.

9. The owner’s responsibility

The owner cannot be held responsible for the temporary defect of equipment, for water leaks, for electricity power cuts, for a water reduction cuts through no fault of his/her own, for loss, breakage or injury due to weather conditions, riot, strike or any other circumstances independent of his/her control.

In the case that the rental is destroyed or considerably damaged before the beginning of the rental, the renter will be notified by e-mail and completely reimbursed as soon as possible.